Bus Services
Standard Service
VIA operates over 90 weekly routes to connect people throughout the San Antonio region. Depending on the route, buses operate every 30 to 60 minutes from 5:00 a.m. to 2:00 a.m., with some routes having sections that run during peak hours only. Check our map and schedules for details.
Service Info
Many of our bus routes and stops are accessible. Almost all buses offer ramps for easy boarding, with audio announcements inside and outside of the bus providing helpful information. VIA offers two types of positions for wheelchairs depending on the bus model: rear-facing and forward-facing.
Customers with disabilities can also apply for VIAtrans, our curb-to-curb paratransit service that provides transportation for persons with disabilities who require additional assistance to board, ride, or disembark from a VIAtrans van. Individuals must apply for this shared-ride program to determine eligibility.
To promote access for customers who are disabled, VIA will consider exceptions to existing rules and procedures on an as-needed basis. Please contact us in advance by e-mail or phone at (210) 362-2020 if you believe you require a disability-related accommodation in order to use VIA buses or VIAtrans vans. A complaint process is available if an accommodation request is declined.
Free 4G LTE Wi-Fi service is available on every bus and van, and at every transit facility. Riders can connect to the free Wi-Fi in three easy steps:
- Turn on your mobile device’s Wi-Fi setting.
- Search for VIAFreeWiFi network.
- Read and agree to the terms of service.
VIA is proudly committed to providing safe, secure and reliable service for its riders, employees, and communities across more than 36 million passenger trips per year. Currently our department employs 30 officers to accomplish our safety goals. In 2019, VIA Transit Police earned statewide accreditation recognition for their dedication to service, through compliance with more than 168 Texas law enforcement best practices criteria. The VTPD was one of only two Transit Police departments in the state to receive the distinguished award from The Texas Police Chiefs Association.
Safety Tips
- Board only at bus stops. VIA operators are not permitted to board passengers outside of designated stops.
- Stand at a safe distance. Do not approach a moving bus and remain a safe distance from the curb until the bus comes to a complete stop. If you see a bus pull away from the stop, please do not chase after it. Operators are not allowed to board passengers once the bus is in motion, please wait on the next one to arrive.
- Be ready to board. Verify the route number and final destination on the front of the bus prior to boarding.
- Be patient. Don’t crowd. Please allow passengers to exit the bus before boarding to minimize crowding in the doorways.
- Hold on. Have a seat. Use handrails to steady yourself as you find a seat on the bus.
- Stay behind the yellow line. Stay seated whenever possible. In the event that a bus is full and you must stand, please remain behind the yellow line so that you do not obstruct the operator’s view.
Both traditional bicycles and e-bikes are permitted on VIA buses, which typically can accommodate two to three bikes at a time. Bikes can be placed on external bike racks on VIA buses and on internal racks on VIA’s Prímo buses. Space on the bike racks is available on a first-come, first-served basis. If you have a bicycle and the rack is full, please wait for the next bus. During transport on VIA vehicles, e-bike batteries must remain attached to the bicycle frame and powered off. E-bikes may not be charged using any power sources on VIA vehicles. Commercially owned e-bikes, public rentals or phone-app-based e-bikes are not permitted. Customers who transport e-bikes must follow all other VIA policies applicable to traditional bicycles.
