About VIA
Mission, Vision & Culture
VIA Metropolitan Transit provides regional, multi-modal transportation options that connect our community to opportunity, support economic vitality, and enhance quality of life throughout our region.
Culture
Our corporate culture influences the way we interact with one another and how we interact with the community we serve. The model for VIA’s corporate culture evolves from the philosophy, values, and behavior that, together, shape the unique approach, practices and output of VIA as a company. To fulfill the commitment we have to the community we serve, it is the duty of each employee to observe the guiding principles that will nurture and sustain a corporate culture that will propel VIA forward.
Accountability

- Take ownership
- Be accountable
- Be proactive
Customer Focused

- Identify and ACT on customer needs
- Provide excellent customer service
- Recognize we support internal and external customer.
Teamwork

- Strengthen and maintain communication
- Look to team with others to help resolve problems
- Be open to share helpful information
Environmental Commitment
VIA’s ongoing commitment to environmental stewardship includes initiatives to reduce air pollution, waste, and energy demands.
As part of VIA’s primary sustainability effort, we began in 2017 to replace our fleet of clean-diesel-powered buses with vehicles that are fueled by Compressed Natural Gas (CNG). We have diversified our fleet further by integrating new, alternative power sources such as propane, electricity, and hybrid technology. Our maintenance personnel have installed reduced emissions engines on our older buses, we have employed idle limit controls and dry-break refueling, and we monitor fuel and propulsion technologies that help reduce local air pollution.
VIA employs rigorous recycling efforts, focusing on waste oil and lubricants, batteries, paint solvents, office paper, cardboard, scrap metals, refrigerant, and plastics.
Conservation is a high priority. VIA has retrofitted its facilities with energy efficient lighting, installed upgrades to the HVAC systems and windows, and reduced the energy requirements for the climate control system of the maintenance garage.
VIA has implemented an Environmental and Sustainability Management System (ESMS) using the International Standards Organization (ISO) 14001:2004 standard as a guideline. The ESMS and its rigorous standards demonstrate the commitment that VIA has in working to mitigate environmental impacts on our community and our shared environment.
In 2016, VIA earned certification from the ISO for the agency’s proactive efforts to provide sustainable service through its ESMS. VIA was the first agency in the Federal Transit Administration’s (FTA) Region 6, a five-state region, to earn the ISO 14001 certification.
To commemorate the achievement, green-and-white flags were placed at VIA locations that are certified by the ISO, which sets worldwide standards and has published more than 20,500 international standards covering almost every industry. The flags fly at VIA’s Maintenance facility, 1720 N. Flores St., Administration Building, 800 W. Myrtle St., and the VIA Metro Center, 1021 San Pedro Ave.
VIA explores the use of renewable energy where feasible. The agency draws 100 percent of its electricity from CPS Energy’s Windtricity program. Solar panels will power the lighting at new bus shelters, and solar-panel systems have been installed to reduce power needs at five transit facilities, nearly 700 bus shelters, and the recently completed Centro Plaza at VIA Villa.
VIA works to reduce water pollution through the use of an on-site industrial wastewater treatment facility and the installation of stormwater interceptors to prevent contaminated bus yard runoff from reaching the local watershed. Water use is also conserved through the use of native, drought-tolerant landscaping at all properties and recycled water for bus washing.
Compliance
VIA’s Office of Diversity & Federal Compliance (ODFC) is committed to ensuring Disadvantaged Business Enterprise (DBE) and Small Business Enterprise (SBE) participation on contracts meet the amount contractually agreed.
ODFC ensures that DBE and SBE contract requirements are communicated to all necessary parties, and properly included in the contract documents, and that DBE and SBE contract terms and conditions are met.
ODFC compliance and monitoring activities may include, but are not limited to the following:
- Participate in pre-bid and pre-award meetings to ensure DBE or SBE contract requirements are communicated, and Prime Contractors have an understanding of their responsibilities and obligations.
- Approve DBE and SBE utilization plans proposed by Prime Contractors.
- Ensure prompt payment is made to DBE and SBE Subcontractors.
- Review and confirm DBE and SBE participation and goal attainment on contracts.
- Work with Prime Contractors and Subcontractors to promptly resolve concerns where DBE and/or SBE participation and compliance concerns exist.
- Review certified payroll reports to ensure compliance with applicable regulations and laws.
Title VI Rights
We are committed to ensuring that no person is excluded from participation in, or denied the benefits of its service, or otherwise subjected to discrimination, on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”).
Diversity Compliance Reporting System (DCRS)
Visit the Diversity Compliance Reporting System for more info.
Awards & Achievements
Award | Awarded By | Awarded For |
---|---|---|
Fifth Place – International Bus Roadeo | American Public Transportation Association | Maintenance Team – Phillip Davis, Marcos Lopez, David Berrelez, and Hugo Villarreal. |
14 Place – International Bus Roadeo | American Public Transportation Association | Bus Operator Competition – Marcus White |
First Place, Texas State Roadeo | Texas Transit Association | Maintenance Team – Phillip Davis, Marcos Lopez, David Berrelez, and Hugo Villarreal. |
First Place, Texas State Roadeo | Texas Transit Association | Bus Operator Competition – Marcus White |
Spotlight Award, Public Transportation Marketing Excellence | South West Transit Association | “VIAmonos Fiesta!” marketing campaign |
Hit the Spot Award | South West Transit Association | Transit Employee Appreciation Day |
Marketing Excellence Awrd – First Place | American Marketing Association – San Antonio Chapter | VIA Hiring Superheroes campaign |
Marketing Excellence Awrd – Second Place | American Marketing Association – San Antonio Chapter | VIA Growing Campaign |
Marketing Excellence Awrd – Third Place | American Marketing Association – San Antonio Chapter | It’s So Easy campaign |
Highest Customer Satisfaction | TransPro | Highest customer satisfaction and loyalty for Quarter 1 2024 |
Highest Net Promoter Score | TransPro | Highest customer satisfaction and loyalty for Quarter 1 2024 |
Best Improvement in Net Promoter Score | TransPro | Greatest improvement in Net Promoter Score from Quarter 1 2023 to Quarter 1 2024 |
Outstanding Metropolitan Transit Authority in Texas | Texas Transit Association | Best transit system in Texas |
Distinguished Service Award | Texas Transit Association | Presented to President/CEO Jeffrey C. Arndt for significant contributions to the state of transit in Texas |
AdWheel Award, First Place: Best Workforce Development Marketing and Communications Campaign | American Public Transportation Association | VIA Hiring Superheroes campaign |
Award | Awarded By | Awarded For |
---|---|---|
La Plata Award of Merit, Public Service | Public Relations Society of America – San Antonio chapter | Advanced Rapid Transit Public Meetings Campaign |
La Plata Award of Excellence, Internal Communications | Public Relations Society of America – San Antonio chapter | Operations Top Give – United Way Campaign |
Rosa Parks Diversity Award | WTS – San Antonio Region | Advanced Transit Network project |
Third Place – Wild Card | American Marketing Association – San Antonio Chapter | VIA Link Campaign |
Award | Awarded By | Awarded For |
---|---|---|
Above and Beyond Workplace Well-being Award, Silver-level | Aetna | VIA’s comprehensive wellness strategy |
Supplier Diversity Champion | Subcontractors USA | Fostering business growth in minority communities |
AdWheel Grand Award, First Place Comprehensive Campaign: Best Marketing and Communications to Support Ridership | American Public Transportation Association | “It’s So Easy” campaign |
Pinnacle Certified Recycler | ReWorksSA | VIA’s commitment to sustainability, waste reduction, emissions reduction, water conservation and, recycling |
Award | Awarded By | Awarded For |
---|---|---|
Innovative Transportation Project Led by a Woman | Women’s Transportation Seminar | The VIA Cares Mobile WiFi Project |
Above and Beyond Workplace Well-being Award, Silver-level | Aetna | VIA’s comprehensive wellness strategy |
AdWheel Award, First Place Special Event: Best Marketing and Communications to Highlight Transit Needs/Funding | American Public Transportation Association | Keep SA Moving Teletown Hall events |
AdWheel Award, First Place Print Media: Best Marketing and Communications to Highlight Transit Needs/Funding | American Public Transportation Association | Keep SA Moving Summary Brochure |
Corporate DiversityFIRST Award | Texas Diversity Council | VIA’s promotion of diversity, equity, and inclusion |
La Plata Award of Excellence, Crisis Communications | Public Relations Society of America – San Antonio chapter | VIA’s COVID Crisis Communications campaign |
La Plata Award of Merit, Integrated Communications | Public Relations Society of America – San Antonio chapter | VIA’s Keep SA Moving Communications campaign |
El Bronce Award of Merit, Creative Tactics | Public Relations Society of America – San Antonio chapter | VIA’s Keep SA Moving Tele-Town Hall series |
Award | Awarded By | Awarded For |
---|---|---|
Innovative Transportation Solutions | Women’s Transportation Seminar | Innovative VIA Link, an on-demand mobility solution within a specific zone. |
Employer of the Year | Women’s Transportation Seminar | VIA commitment to supporting and developing women in the workforce. |
Del Oro Merit Award | Public Relations Society of America – San Antonio chapter | “VIA Reimagined” Integrated Communications campaign |
Award | Awarded By | Awarded For |
---|---|---|
Gold Certified Recycler | ReWorksSA | VIA’s commitment to waste reduction and recycling |
Business Partner of the Year | San Antonio Lighthouse for the Blind and Vision Impaired | Dedication and willingness to improve the ride for Lighthouse employees |
Best Bus Stop Improvement Award | TransitCenter Foundation | VIA’s cumulative efforts in recent years to improve bus stop amenities |
Gerencia con Corazón Award | Alexander Briseño Leadership Development Program | Presented to President/CEO Jeffrey C. Arndt for support of the leadership program |
El Bronce Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | West Side Murals Tour brochure |
Award | Awarded By | Awarded For |
Outstanding Metropolitan Transit Agency for 2017 | Texas Transit Association | Being the best transit system in Texas |
Transit Innovation Award | Texas Transit Association | New and innovative projects in the field of technology |
Smart 50 Award | Smart Cities Connect Foundation | Transformative Smart Project: VIA goMobile App |
Best of the City: Public Art Display | San Antonio Magazine | Museum Month Celebration, Mobile Concert: Opera on the Bus |
Transit Innovation Award | American Public Transportation Association | GoCodeSA Codeathon Initiative for smart transit solutions |
AdWheel: First Place Marketing and Communications Educational Effort 2-D | American Public Transportation Association | VIA Moves Me video series |
La Plata Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | “Stay Safe, Don’t Chase”marketing campaign |
El Bronce Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | VIVA Passport Brochure |
El Bronce Campaign Award, Non-Profit Social Media | Public Relations Society of America – San Antonio chapter | VIVA Social Media |
El Bronce Campaign Award, Nonprofit Websites | Public Relations Society of America – San Antonio chapter | VIAinfo.net |
Award | Awarded By | Awarded For |
Outstanding Metropolitan Transit Agency for 2016 | Texas Transit Association | Being the best transit system in Texas |
Best Public Partner | Centro San Antonio | Continued efforts to support economic vitality and enhance the quality of life throughout the region |
HIt the Spot, Electronic Media | South West Texas Transit Association | “VIA Moves Me” video series |
HIt the Spot, Social Media | South West Texas Transit Association | “VIVA Holidays” video series |
El Bronce Campaign Award, Creative Tactics | Public Relations Society of America – San Antonio chapter | Vision Zero Pledge Event |
El Bronce Campaign Award, Social Media | Public Relations Society of America – San Antonio chapter | “VIVA Holidays” marketing campaign |
El Bronce Campaign Award, Media Kit | Public Relations Society of America – San Antonio chapter | Centro Plaza Celebration/Mascot Rally |
Solar Champion | Build San Antonio Green | Installation of solar panels at Centro Plaza and bus shelters |
First Place, Texas State Roadeo | Texas Transit Association | Maintenance Team of Marcos Lopez Jr., David Berrelez, and Armando Vargas |
Award | Awarded By | Awarded For |
Secretary Ray LaHood Award | WTS International | Presented to President/CEO Jeffrey C. Arndt for contributions to the advancement of women and minorities in transportation |
Outstanding Metropolitan Transit Agency for 2015 | Texas Transit Association | Being the best transit system in Texas |
Air Quality Stewardship Award | Alamo Area Council of Governments Preservation Texas | Centro Plaza at VIA Villa |
Honor Award | Preservation Texas | Rehabilitation of the Ellis Alley enclave |
First Place Spotlight Award and Public Transportation Marketing Excellence Award | South West Transit Association (SWTA) | “Viva VIVA” campaign |
Award | Awarded By | Awarded For |
---|---|---|
AdWheel Award, Special Event | American Public Transportation Association | Promotion of the 20th Youth Art Contest |
Top User of Propane Autogas | METRO Magazine and the Propane Education and Research Council | Use of propane in trolleys and vans |
Downtown’s BEST, Best of Greater Downtown | Centro San Antonio | Development of VIA Villa |
Hit the Spot Award, Electronic Media | South West Transit Association | Best TV commercial – “Text the Safe Way … Ride VIA!” |
Best of the Eastside Business Award, Best Transformation | San Antonio for Growth on the Eastside | Restoration of structures in the Ellis Alley enclave |
Air Quality Stewardship Award | Alamo Area Council of Governments | Working with the cities of New Braunfels, Schertz, Cibolo, Garden Ridge, and McQueeney to continue demand-response service in areas newly urbanized |
Award | Awarded By | Awarded For |
---|---|---|
AdWheel Award, Electronic Media | American Public Transportation Association | Best video presentation for a system with over 20 million annual trips – “VIA Community Video” |
Hit the Spot Award, Electronic Media | South West Transit Association | Best promotional video – “VIA Semester Pass Video” |
Corporate Award | Texas Diversity Council | VIA’s support of diversity and inclusion in the workplace and community |
Excellence through Diversity Award | Hispanic Contractors Association | Diversity measures during the construction of the South Texas Medical Center Transit Center |
Business Opportunity Diversity Award, Public Sector | San Antonio Hispanic Chamber of Commerce | Utilization of most locally-owned businesses |
40+ Years of Safe Driving | American Public Transportation Association | Presented to bus operators Manuel Valdez and Jesse Quintero to draw attention to 100 years of APTA safety awards |
First Place, International Roadeo | American Public Transportation Association | Maintenance Team of Carlos Fuentes, Don Smasal, and Victor Hernandez |
First Place, Texas State Roadeo | Texas Transit Association | 40-foot bus – Rogelio Dominguez |
First Place, Texas State Roadeo | Texas Transit Association | Paratransit van – Robert Colunga |
Champion of Diversity | Texas Diversity Council | Presented to President/CEO Jeffrey C. Arndt for efforts and commitment to diversity and inclusion |
Award | Awarded By | Awarded For |
First Place, Texas State Roadeo, 4th straight | Texas Transit Association | Maintenance Team of Phil Davis, Carlos Fuentes, and Ernesto Ovalle |
Transportation Achievement in Operations | Institute of Transportation Engineers | The implementation of VIA Primo and the transit signal priority system |
Hit the Spot Award, Social Media | South West Transit Association | Best new transit marketing project – “Go via VIA” mobile application |
AdWheel Award, Electronic Media | American Public Transportation Association | Best television advertisement for a system with over 20 million annual trips – VIA Primo “Oh Yeah” TV spot |
Award | Awarded By | Awarded For |
Great Texas Trailhead | Texas Trails Network | The development of the Ingram Transit Center Trailhead |
Natural Gas Vehicle Trendsetter | Alamo Natural Gas Vehicle Consortium | Recent efforts to acquire revenue vehicles powered by compressed natural gas |
First Place, Texas State Roadeo, 3rd straight | Texas Transit Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
First Place, International Roadeo, 2nd straight | American Public Transportation Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
Outstanding Metropolitan Transit Agency for 2011 | Texas Transit Association | Being the best transit system in Texas |
Outstanding General Manager for 2011 | Texas Transit Association | Presented to Keith T. Parker for being the best transit manager in Texas |
Gold Award for Safety Excellence | American Public Transportation Association | Best overall bus safety program in the United States and Canada |
Innovative Transportation Solutions Award | Women in Transportation – San Antonio Region | he implementation of VIA Primo |
Award | Awarded By | Awarded For |
Outstanding Metropolitan Transit Agency for 2010 | Texas Transit Association | Being the best transit system in Texas |
Champion of Diversity | Texas Diversity Council | Presented to Keith T. Parker for efforts and commitment to diversity and inclusion |
First Place, Texas State Roadeo, 2nd straight | Texas Transit Association | Maintenance Team of Phil Davis, Hugo Villarreal, and Mario Rodriguez |
First Place, International Roadeo | American Public Transportation Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
Corporate Citizen of the Year | Alamo Area Council of Governments (for efforts to reduce the agency’s impact on the environment) | Efforts to reduce the agency’s impact on the environment) |
Award | Awarded By | Awarded For |
First Place, Texas State Roadeo | Texas Transit Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
Second Place, International Roadeo | American Public Transportation Association | Maintenance Team of Phil Davis, Marcel Longmire, and Hugo Villarreal |
Going Green Award | San Antonio Business Journal | Efforts to reduce the agency’s impact on the environment |
Award | Awarded By | Awarded For |
Environmental Excellence | San Antonio Water System, Resource Protection and Compliance Department | Recycling efforts, stormwater drains, use of solar and wind power, energy conservation, and water recycling |
Code of Conduct
VIA Metropolitan Transit Police Department has set forth policies governing the conduct and demeanor of every member of the police department, both on- and off-duty, to promote efficiency, discipline, and good public relations. Click the arrow to learn more.